CHARLIE AND THE CHOCOLATE FACTORY | TERMS AND CONDITIONS

1. GENERAL USE OF WEBSITE

The following terms and conditions apply to the purchase and use of tickets and admission to Charlie and The Chocolate Factory (the “Event”) as organised by Broadway International Group (“the Producer”).

By accessing this website charliemusicalhk.com (“the Website”) you unreservedly accept the statutory provisions in force and the terms set out below.
If you do not wish to agree to these Terms and Conditions, do not access or use any part of the Website. The Website is owned and maintained by Broadway International Group (BIG). 

BIG may revise and update these Terms of Use at any time without notice by posting the amended terms to the Website. Your continued use of the Website means that you accept and agree to the revised Terms of Use.
In the event there are inconsistencies between the English and Chinese Terms and Conditions, the English version shall prevail.

INFORMATION ON THE WEBSITE
1.1.1 The information provided on the Website is for guidance and reference only.
1.1.2 BIG strives to ensure that the information is as accurate, error-free and as up-to-date as possible. However, BIG does not provide any warranty concerning the accuracy, details, or the timeliness or comprehensive nature of this information.
1.1.3 As such, BIG disclaims any liability from any harm which may result from a lack of precision or accuracy in the information which is available on the Website; any damage including but not limited to computer equipment, tablet or mobile phone damage following a visit to the Website; and any harm which may result from a third party fraudulently penetrating the Website.
1.1.4 If for whatsoever reason the Website is down or not functioning correctly, the BIG cannot be held liable.
1.1.5 These terms and conditions are governed by and shall be construed in accordance with the laws of Hong Kong SAR, and any claim filed under these terms and conditions shall be subject to the exclusive jurisdiction of Hong Kong SAR.
1.2 HYPERLINKS TO OTHER WEBSITES
1.2.1 For a more convenient user experience, hyperlinks to external third-party websites have been included in the Website.
1.2.2 If you follow a link to any of these websites, please note that they have their own practices and policies. We encourage you to read the privacy policies or statements of these websites in order to understand your rights.
1.2.3 We accept no responsibility or liability for any practices of third-party websites.
1.3 INTELLECTUAL PROPERTY
1.3.1 All components which have been included on the Website besides social content featured in any section that features content from publicly available social pages, including but not limited to images, graphics, text, logos and trademarks are the intellectual property of BIG. It is illegal to reproduce these components wholly or partially without prior written consent from the BIG.
1.3.2 The social content featured in the Website, including images, text and comments has been curated from publicly available social pages. While due diligence has been taken to curate and review the social content, the Producer is not liable for any harm or damage caused by the social content.
1.3.3 If you are the author or owner of the social content and do not want your content to be featured on the Website or on any of our promotional material, you may contact info@charliemusicalhk.com.

2. SHOW TERMS & CONDITIONS

2.1 This production is recommended for audiences aged 6 and above. Children under the age of 14 must be accompanied by an adult at all times. Children aged 3 or below will not be admitted into the auditorium.
2.2 Tickets may only be purchased via our official ticketing partners, and are subject to the relevant partner’s terms and conditions.
2.3 Each ticket will admit only one person. Seats are numbered, and ticket holders must sit in their allocated seat.
2.4 Your ticket should be kept with you and produced upon request by venue staff. Validation of the ticket holder’s identity (e.g., valid photo ID and the credit card used for purchase) may be requested at the gate.
2.5 The Event reserves the right to alter admission prices without notice.
2.6 No re-entry. The ticket grants a one-time entry into the venue, with no right of re-entry (strictly no readmission).
2.7 Latecomers will not be admitted until a suitable break in the show. Once the performance starts, latecomers will be seated at the discretion of management at a suitable break in the performance. At the start of each Act, there will be an entry lockout for up to 10 minutes. 
2.8 Please be seated prior to the performance start time to avoid auditorium lockouts. Venue doors open 1 hour before the show, with access to seats available from 30 minutes before the show.
2.9 Duration of each show is approximately 145 minutes, including a 20-minute intermission.
2.10 Unauthorised photography, sound and video recordings are prohibited inside the auditorium. 
2.11 Photography or videography is not permitted at any time during the performance, including the use of phones.
2.12 From time to time the Event or other authorised parties may carry out photography and/or video recording and/or other monitoring within the premises which may feature visitors. The Event and its affiliates reserve the right to use these materials in perpetuity in any promotional, advertising or publicity material in any format.
2.13 Smoking, eating and drinking are not allowed inside the event venue.
2.14 Disorderly conduct, noncompliance with security measures, violation of any rules, policies, or regulations, or unauthorised use of a ticket may result in denial of admission or removal from the Venue. Such decisions may be made by the Event and/or Venue management and security staff, acting reasonably.
2.15 In the event of cancellation of a performance, any refund entitlement (if applicable) will be determined in accordance with these Terms & Conditions and processed in accordance with the applicable Ticketing Partner’s procedures and terms.
2.16 In the event of adverse weather conditions and unforeseen circumstances the Event performances may be delayed, interrupted, postponed or cancelled (including but not limited to technical issues, venue issues, safety or security concerns). Except where a performance is cancelled, tickets will not be refunded, and no compensation will be payable for any delay or interruption. Any refund or exchange arrangements (if applicable) will be communicated via the official ticketing partner.
2.17 The advertised cast, line-up and running order may be subject to change, and tickets remain non-refundable and non-exchangeable in the event of such changes.
2.18 Ticket holders are requested to comply with all house rules.
2.19 Each adult ticket holder is responsible for their own safety and the safety of any children and personal belongings under their care.

3. PRIVACY & PERSONAL DATA

3.1 Personal data may be collected (a) by the Event/Producers via this website (for example, when you submit enquiries or sign up for updates), and/or (b) by the applicable Ticketing Partner in connection with your ticket purchase and ticket administration.
3.2 Personal data may be used for processing requests or enquiries, administering the Event, communicating with you (including administrative messages), internal business purposes, research and statistical purposes, and for legal, safety or security purposes.
3.3 Provision of personal data for mandatory fields is necessary; if you do not provide such personal data, we may not be able to provide the products or services you request.
3.4 Personal data may be transferred to third parties involved in fulfilling these purposes, or as required by law.
3.5 Where your ticket purchase is made via a Ticketing Partner, their privacy policy will apply to the personal data they collect and process.

4. INFORMATION ACCURACY & OFFICIAL UPDATES

The information on this website is meant for reference only. While the Event endeavours to keep the information published on this website up to date, the Event is not liable for any inaccuracies. Visitors are encouraged to refer to the official Charlie and The Chocolate Factory channels and Venue for the latest updates.

朱古力獎門人 | 條款及細則  

1. 網站使用條款  

以下條款及細則適用於購買和使用由Broadway International Group（「製作單位」）主辦的《朱古力獎門人》（「演出」）的門票及入場。  

登入本網站 charliemusicalhk.com（「本網站」）即表示無條件接受現行法律規定及以下條款。   如果您不同意本條款及細則，請勿登入或使用本網站的任何部分。本網站由 Broadway International Group (BIG) 擁有並維護。   BIG可隨時透過在本網站發布修訂的條款來修改和更新使用條款，恕不另行通知。

您繼續使用本網站即表示您接受並同意修訂後的使用條款。  

若英文版和中文版條款及細則之間存在不一致之處，則以英文版為準。

1.1 網站資訊

1.1.1 本網站提供的資訊僅供參考。

1.1.2 BIG 致力確保資訊準確、無誤和及時。然而，BIG 不保證資訊的準確性、完整性、及時性或全面性。

1.1.3 因此，對於因本網站資訊缺乏精確性或準確性而造成的任何損害，BIG 概不承擔任何責任；對於因到本網站而造成的任何損害，包括但不限於電腦設備、平板電腦或手機損壞；以及對於第三方非法入侵本網站造成的任何損害，BIG 也不承擔任何責任。

1.1.4 若本網站因任何原因故障或無法正常運行，BIG 概不負責。

1.1.5 本條款及細則受香港特別行政區法律管轄並依其解釋，任何依本條款及細則提出的索賠均應受香港特別行政區專屬管轄。

1.2 指向其他網站的超連結。   1.2.1 為方便用戶，本網站包含外部第三方網站的超連結。

1.2.2 如果您點擊連結到任何此類網站，請注意，這些網站有其私隱權政策和營運方式。我們建議您閱讀這些網站的私隱權政策或聲明，以了解您的權利。

1.2.3 我們對任何第三方網站的營運方式概不負責。

1.3 知識產權

1.3.1 除網站上包含來自公開社群頁面內容的版塊中的社群內容外，網站上包含的所有元件，包括但不限於圖像、圖形、文字、標誌和商標，均為 BIG 的知識產權。未經 BIG 事先書面同意，不得全部或部分複製這些部份。 

1.3.2 網站上的社群內容，包括圖像、文字和評論，均來自公開的社群頁面。儘管我們已盡職盡責地篩選和審查這些社交內容，但製作單位不對因這些社交內容造成的任何損害或損失承擔責任。

1.3.3 如果您是社交內容的作者或擁有者，並且不希望您的內容出現在網站或我們的任何宣傳資料中，您可以聯絡info@charliemusicalhk.com。

2. 演出條款及細則

2.1 本演出建議6歲以上觀眾觀賞。 14歲以下兒童必須於任何時候由成人陪同。 3歲及以下兒童不得入場。
2.2 門票僅可透過我們的官方售票合作夥伴購買，並受相關合作夥伴的條款和細則約束。
2.3 每張門票僅限一人入場。座位已編號，持票者必須坐在指定的座位上。
2.4 請妥善保管您的門票，並應場地工作人員的要求出示。入口處可能會要求驗證持票人的身份（例如，有效的帶照片的身份證件和用於購票的信用卡）。
2.5 活動主辦單位保留更改門票價格的權利，恕不另行通知。
2.6 禁止重複入場。此門票僅限單次入場，不可再入場（嚴禁再次入場）。
2.7 遲到者需待合適演出休息時間方可入場。演出開始後，遲到者將由劇場管理方酌情安排在適當的演出休息時間入座。每幕演出開始時，入口將關閉最多10分鐘。
2.8 請在演出開始前入座，以免劇院入口關閉。劇院正門將於演出開始前1小時開放，觀眾可在演出開始前30分鐘入座。
2.9 每場演出時長約145分鐘，包括20分鐘的中場休息。
2.10 劇院內禁止未經授權的拍照、錄音和錄影。
2.11 演出期間任何時間均禁止拍照或錄影，包括使用手機。 
2.12 演出主辦單位或其他授權方可能不時在場地內進行攝影、錄影和/或其他監控，其中可能包含觀眾影像。演出主辦單位及其關聯方保留永久使用這些影像材資料的權利，用於任何形式的宣傳、廣告或推廣資料。
2.13 演出場地內禁止吸煙、飲食。
2.14 擾亂秩序、不遵守安全措施、違反任何規則、政策或規定，或未經授權使用門票，均可能導致被拒絕入場或被請離場地。演出主辦單位和/或場地管理人員及保全人員有權做出合理決定。
2.15 如演出取消，任何退款權利（如適用）將依本條款及細則確定，並依適用票務夥伴的程序及條款處理。
2.16 如遇惡劣天氣或其他不可預見的情況，演出可能會延遲、中斷、延期或取消（包括但不限於技術問題、場地問題、安全問題等）。除演出取消外，門票概不退款，任何延遲或中斷均不予賠償。任何退款或換票安排（如有）將透過官方售票合作夥伴通知。
2.17 公佈的演員陣容及演出順序可能會有所變更，如遇此類變更，門票仍不可退款或換票。
2.18 請持票人遵守演出場地入口處張貼的所有其他場館規則。
2.19 每位成人持票人須對其自身安全以及其照看的任何兒童和個人物品的安全負責。

3. 私隱與個人資料

3.1 個人資料可能透過以下方式收集：(a) 演出/製作單位透過本網站收集（例如，當您提出詢問或登記接收更新時）；和/或 (b) 適用的票務合作夥伴在您購票和票務管理過程中收集。
3.2 個人資料可能用於處理請求或諮詢、管理活動、與您溝通（包括發送管理資訊）、內部業務用途、研究和統計用途，以及用於法律、安全或保全用途。
3.3 提供必填欄位的個人資料是必要的；如果您不提供此類個人資料，我們可能無法提供您所要求的產品或服務。
3.4 個人資料可能傳輸給參與實現上述目的的第三方，或根據法律要求傳輸。
如果您透過票務合作夥伴購票，其隱私權政策將適用於他們收集和處理的個人資料。

4. 資訊準確性及官方更新

本網站上的資訊僅供參考。演出主辦單位盡力保持本網站發布最新資訊，但不對任何不準確之處負責。建議觀眾參考《朱古力獎門人》的官方通訊渠道和演出場地獲取最新資訊。